USE CODE "SOLSALE" FOR 15% OFF YOUR ORDER! HAPPY SUMMER!

FAQS

LEATHER COLORS

EXCHANGES/ RETURNS

  • If you receive a pair that does not fit, don't worry!  We are here to take care of you. Please email us right away at guatemalaboots@gmail.com and we can exchange your pair for an in-stock item or in certain cases, make you a new pair. We will send you a shipping label to send your original pair back to us. For customers outside of the USA, we cannot issue you a return label, but we will ship the new pair to you internationally at no additional cost. 
  • Due to the unique nature of our merchandise, all sales are final with returns for store credit only. The only exception to this is in the case of a notable factory/ production error. If you have any questions at all before ordering, please email us. We stand by our products, and please understand that we are a small company which carries limited inventory.
  • If you would like to return your shoes, please email us at guatemalaboots@gmail.com within 7 days of receipt. Boots must be unworn and in the original condition in order to receive store credit. For return pairs, Guatemala Boots is not responsible for return shipping costs.

SHIPPING

  • The vast majority of our shoes are made-to-order, just for you. It generally takes 6-8 weeks to complete a pair. We work our very best to get them to you as soon as possible. We cannot cancel any orders once production has begun as we have already paid our wonderful artisans!
  • We do charge shipping for orders under $300 because we ship directly from Guatemala to your door in most cases, and unfortunately, that comes with a pretty high cost. 
  • We can ship anywhere in the world! It is generally $40 to ship outside of the US, and $65 to the UK. We cannot predict and are not responsible for any duties levied by your home country. 
  • Once your order has shipped, we will send you a tracking number. 
  • If you need to change your shipping address, please email us as soon as possible to guatemalaboots@gmail.com
  • If you are thinking about shipping costs, consider it this way!
  • 3200 miles to San Fran
  • 3300 miles to NYC
  • 1700 miles to Austin
  • = $0.005 per mile to sf/ny
  • = $0.01 per mile to nyc
  • =$0.008 per mile to Austin

CUSTOM ORDER DREAMS

  • Don't see a textile you want available on the website? Cooking up dreams of another style or item? Want to design something uber special for your special day? Gladly! Email us at guatemalaboots@gmail.com and we'll see what we can do! 

SHOE CARE GUIDE

  • To care for your leather, we recommend using a leather conditioner or oil as needed. We like natural-based products that may include beeswax, hemp oil, or coconut oil. A good shoe shine every few months is also a great idea. You can choose how worn in or how spiffy you'd like to keep your shoes looking. Though these are not snowshoes, you can weatherproof them using a scotch guard or leather waterproofing like the Obenauf's brand.
  • For your textiles, should they ever need some cleaning up, you can use a warm washcloth and gentle soap. If a thread comes loose, you may snip it at the base or use a lighter to singe the thread.